Reviews (84)

Very satisfied

February 25, 2021
Seen to on time, procedure explained, very friendly. Felt safe with them using the covid guidelines
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear you had such a positive experience.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Great service

February 25, 2021
No comment
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Ok

February 25, 2021
They gave me the support that I needed
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank your comment and that you received the support you required.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Very good professional

February 24, 2021
Very good polite and delete with fast
Ivan Miller

Reply from Hillcrest Surgery - Twickenham Road

Dear Mr Miller

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank you for your kind words. We are pleased you found your experience very positive.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Doctor listened to me, very helpful

February 23, 2021
Explained so that I understood
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank you for your kind words. We are pleased you found your experience very positive.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Had a phone call yesterday bloods today.

February 23, 2021
The phone call I had off the doctor yesterday was absolutely disgusting she was VERY rude and wouldn't listen to my concerns. Even questioned me about why I thought it was acceptable for me to have a blood test after I tried to express my concerns she was very rude again then told me to book myself in for a blood test.
The nurse who took my bloods today was lovely and friendly.
I will be changing doctors they shouldn't talk to their patients the way she spoke to me!
Anonymous

Had a phone call yesterday bloods today.

February 23, 2021
The phone call I had off the doctor yesterday was absolutely disgusting she was VERY rude and wouldn't listen to my concerns. Even questioned me about why I thought it was acceptable for me to have a blood test after I tried to express my concerns she was very rude again then told me to book myself in for a blood test.
The nurse who took my bloods today was lovely and friendly.
I will be changing doctors they shouldn't talk to their patients the way she spoke to me!
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

I am sorry you were not happy with your consultation with the Doctor. I will need more information to review the issues you experienced. If you wish to discuss this further please contact me at the practice either by phone on 0121 373 1885 or by email to modality.hcs@nhs.net.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

The person I spoke to was very pleasant

February 23, 2021
The person was knowledgeable about my condition and very friendly and understanding of my situation.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank you for your kind words. We are pleased you found your experience very positive.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Thorough and very informative consultation

February 22, 2021
Doctor explained everything I needed to know in detail
Deborah Graham

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Graham

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank you for your kind words, it is pleasing that you found the doctor was understanding and dealt with your needs.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Had blood and stool tests

February 22, 2021
Nurse was very good and put me at ease. Bloods were taken quick and painlessly. Full information given for expectancy of results and all complied with Covid rules.
Sharon Walker

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Walker

Thank you for taking the time to leave a comment it is very much appreciated.

We appreciate your prompt review and thank you for your kind words, it is pleasing that you found the nurse was put you at ease and you were happy with your consultation. These reviews are shared with the team.
Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

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Hillcrest Surgery - Twickenham Road

Contact

0845 601 6576

9 Twickenham Road
Birmingham
West Midlands
B44 0NN

Location

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