Reviews (84)

The nurse I saw was excellent

February 12, 2021
He done a thorough examination and put my mind at ease
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

On behalf of the Practice thank you so very much for your kind words which is much appreciated by the nurse you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager


Provider responded

Went for bloods to be taken

February 12, 2021
Nurse couldn’t get bloods from me - didn’t try enough in my opinion or call anyone else to try so now I have to go hospital for bloods to be taken
Emma Poole

Reply from Hillcrest Surgery - Twickenham Road

Dear Miss Poole
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide.

If you wish to speak to me regarding this, please contact me at the practice.

Kind regards

Karen Carroll
Patient Services Manager
Hillcrest Surgery


Provider responded

Very poor

January 22, 2021
I waited all day to be called bk by doctor when I called they said I never filled out stupid online form I explained how sick I was but they wouldn't help me worse surgery in Birmingham I've been so I'll and this surgery didnt care the receptionist is rude
Kathleen Buck

Reply from Hillcrest Surgery - Twickenham Road

Dear Mrs Buck

Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide.

The form to which you refer is our online econsult form and you would have been sent the link for this to use each time you need advice/support from a clinician. You do not need to contact us for this each time as you can use the same link or the form is also available on our website too. We have been using this service for ten months now with great success. When you complete this form and submit it you will get as message that it has been sent successfully and we will contact you accordingly. This may be a misunderstanding and I am happy to discuss this with you if you would prefer and you can contact me at the practice. In respect of the receptionist being rude, I would need further information and again I am happy to speak to you regarding this.
Kind regards

Karen Carroll
Patient Services Manager
Hillcrest Surgery


Provider responded

Had done what needed to be done

December 14, 2020
I’m very disappointed with this surgery,even before the pandemic I have thought about changing to another practice,I feel that the system you have is ridiculous hard to see a doctor when you need to also the call back system doesn’t work for me, I know if I need to see a doctor or not,also there should be more communication between you and your patients where follow ups are concerned just think that the service has gone down hill a lot in the past few years don’t even know who my gp is anymore.
Sandra Lee

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Lee
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you were not completely happy with the service we provide.
Since the Pandemic started in March we are not booking direct face to face appointments with clinicians. However, we are booking telephone consultations and have introduced an online econsultation form too. A clinician will then triage the problem you are experiencing and will arrange the appropriate intervention. This may be a telephone call, a video consultation or face to face if deemed necessary. In terms of follow ups with a clinician if the clinician deemed this necessary they can arrange this with the patient directly.
In terms of knowing who your GP is I can advise this is Dr Gupta.
If you require any further information regarding the points you have raised or wish to discuss this further please contact me at the practice on 0121 373 1885 or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Kind regards
Karen Carrol
Patient Services Manager


Provider responded

Unbelievable

December 14, 2020
Doctor willing to see me but wouldn’t know what they were looking for go elsewhere
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy in respect of the service we provide. As your comment was posted anonymously I cannot contact you directly. I would welcome the opportunity to discuss this in more detail as I am unclear what the issue is that you are experiencing and need further clarity.

If you wish to discuss this further please contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager


Provider responded

Was put at ease by the GP who saw me .

December 14, 2020
He took the time to examine me thoroughly, explained his diagnosis and gave me advice as to what I should look out for whilst taking the prescribed meds, as well as the next steps, if the issue didn't resolve itself.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking the time to leave a comment it is very much appreciated.

On behalf of the Practice thank you so very much for your kind words which is much appreciated by the clinician you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager


Provider responded

Came for blood test

December 14, 2020
Appointment was on time no waiting nurse who took blood and blood pressure very pleasant and made me feel relaxed and comfortable
Deborah Cotterill

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Cotterill
Thank you for taking the time to leave a comment it is very much appreciated.
On behalf of the Practice thank you so very much for your kind words which is much appreciated by the clinician you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager


Provider responded

5

December 11, 2020
Good
Wilfred Irabor

Reply from Hillcrest Surgery - Twickenham Road

Dear Ibrabor
Thank you for your five star review, it is much appreciated.

kind regards
Karen Carroll
Patient Services Manager


Provider responded

very bad

October 9, 2020
Number one staff from reception very bad they don’t helpful also only one doctor he is very good doctor and care. Other ways they are not a good doctor if you have Cancer they just give you Paracetamol that’s not fire at all I am already on the Medication which is hospital Decide it for me to take 200 mg Sertraline but whenever I have no Enough medication anti-Vietnam asked them to get some more they going to give me the wrong medication if which is hospital not decided if I’m taking this medication. So they are make me feel very low and sick as well I have to every time to call the hospital to tell them why they do that. That’s only a doctor he is very Fantastic doctor and really care that’s all other ways they need to back to university
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy with some aspects in respect of the service we provide. As your comment was posted anonymously I cannot contact you directly. I would welcome the opportunity to discuss this in more detail.

We have not had any issues raised in respect of our reception team so would request you contact me to discuss this further. In terms of the medication issues again I will need more clarity.

If you wish to discuss this further please contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager


Provider responded

Rude staff

July 23, 2020
I tried to phone to chase up an urgent referral which the GP was supposed to have made to the QE. I contacted the surgery and they assured me the referral had been made but when I contacted the QE they could find no record of the referral ever having been received. I contacted the surgery again and explained the situation to the receptionist and she kept talking over me and eventually ended the call abruptly without assisting me. If she had listened she would have understood that I was after the email address the referral was sent to and the time it was sent so I could have gone back to the QE with this information to help them locate the referral if it had in fact been done.
Jackie Spencer

Reply from Hillcrest Surgery - Twickenham Road

Dear Ms Spencer

Thank you for taking time to provide feedback. We are sincerely sorry to hear that you were unhappy with of the service we provide. I would welcome the opportunity to discuss this in more detail and would request that you contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager


Provider responded

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Hillcrest Surgery - Twickenham Road

Contact

0845 601 6576

9 Twickenham Road
Birmingham
West Midlands
B44 0NN

Location

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