Hillcrest Surgery - Twickenham Road
Feedback Rating
Based on 84 reviews
Reviews (84)
The nurse I saw was excellent
February 12, 2021
He done a thorough examination and put my mind at ease
Went for bloods to be taken
February 12, 2021
Nurse couldn’t get bloods from me - didn’t try enough in my opinion or call anyone else to try so now I have to go hospital for bloods to be taken
Very poor
January 22, 2021
I waited all day to be called bk by doctor when I called they said I never filled out stupid online form I explained how sick I was but they wouldn't help me worse surgery in Birmingham I've been so I'll and this surgery didnt care the receptionist is rude
Had done what needed to be done
December 14, 2020
I’m very disappointed with this surgery,even before the pandemic I have thought about changing to another practice,I feel that the system you have is ridiculous hard to see a doctor when you need to also the call back system doesn’t work for me, I know if I need to see a doctor or not,also there should be more communication between you and your patients where follow ups are concerned just think that the service has gone down hill a lot in the past few years don’t even know who my gp is anymore.
Unbelievable
December 14, 2020
Doctor willing to see me but wouldn’t know what they were looking for go elsewhere
Was put at ease by the GP who saw me .
December 14, 2020
He took the time to examine me thoroughly, explained his diagnosis and gave me advice as to what I should look out for whilst taking the prescribed meds, as well as the next steps, if the issue didn't resolve itself.
Came for blood test
December 14, 2020
Appointment was on time no waiting nurse who took blood and blood pressure very pleasant and made me feel relaxed and comfortable
5
December 11, 2020
Good
very bad
October 9, 2020
Number one staff from reception very bad they don’t helpful also only one doctor he is very good doctor and care. Other ways they are not a good doctor if you have Cancer they just give you Paracetamol that’s not fire at all I am already on the Medication which is hospital Decide it for me to take 200 mg Sertraline but whenever I have no Enough medication anti-Vietnam asked them to get some more they going to give me the wrong medication if which is hospital not decided if I’m taking this medication. So they are make me feel very low and sick as well I have to every time to call the hospital to tell them why they do that. That’s only a doctor he is very Fantastic doctor and really care that’s all other ways they need to back to university
Rude staff
July 23, 2020
I tried to phone to chase up an urgent referral which the GP was supposed to have made to the QE. I contacted the surgery and they assured me the referral had been made but when I contacted the QE they could find no record of the referral ever having been received. I contacted the surgery again and explained the situation to the receptionist and she kept talking over me and eventually ended the call abruptly without assisting me. If she had listened she would have understood that I was after the email address the referral was sent to and the time it was sent so I could have gone back to the QE with this information to help them locate the referral if it had in fact been done.