Hillcrest Surgery - Twickenham Road
Feedback Rating
Based on 84 reviews
Reviews (84)
they're not Arvid listeners & disrespectful
July 21, 2020
Difficult to contact per telephone, the staff are unfriendly, disrespectful and are not good listeners. they are unsympathetic and inconsiderate. after a recent major and life changing operation, a mistake was made in some of my medications. I couldn't get the receptions to listen to me let alone help me in my request. when I finally was able to contact a doctor after 2 days, he also made mistakes.
Unable to reach by telephone
June 1, 2020
I am surprised to see a good review of the appointments and service. I tried 27 times to telephone them this morning and never reached a real person. The phone was either engaged or just not answered. I have just tried in the evening when they are still supposed to be open and no-one answered the phone. Last week I also tried on two separate days; on the one occasion when I got through, there were no telephone appointments left. There is one doctor I trust and respect and would really like to speak to him, but it seems impossible.
Appointments and service good
March 16, 2020
Appointments and service good. Nurses and midwife ok.
Feedback Following Scan
October 16, 2014
Doctor gave very thorough explanation of scan and then the next steps we need to take afterwards. She was very clear and understanding and treated us as a person not a number