Reviews (84)

they're not Arvid listeners & disrespectful

July 21, 2020
Difficult to contact per telephone, the staff are unfriendly, disrespectful and are not good listeners. they are unsympathetic and inconsiderate. after a recent major and life changing operation, a mistake was made in some of my medications. I couldn't get the receptions to listen to me let alone help me in my request. when I finally was able to contact a doctor after 2 days, he also made mistakes.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you were unhappy with of the service we provide. I would welcome the opportunity to discuss this in more detail and will require more clarity around the issues you experienced and would request that you contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager


Provider responded

Unable to reach by telephone

June 1, 2020
I am surprised to see a good review of the appointments and service. I tried 27 times to telephone them this morning and never reached a real person. The phone was either engaged or just not answered. I have just tried in the evening when they are still supposed to be open and no-one answered the phone. Last week I also tried on two separate days; on the one occasion when I got through, there were no telephone appointments left. There is one doctor I trust and respect and would really like to speak to him, but it seems impossible.
Anonymous

Appointments and service good

March 16, 2020
Appointments and service good. Nurses and midwife ok.
Anonymous

Feedback Following Scan

October 16, 2014
Doctor gave very thorough explanation of scan and then the next steps we need to take afterwards. She was very clear and understanding and treated us as a person not a number
Heather Newman

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Hillcrest Surgery - Twickenham Road

Contact

0845 601 6576

9 Twickenham Road
Birmingham
West Midlands
B44 0NN

Location

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