Holyhead Primary Health Care Centre Healthwatch Birmingham

Can't choose who you see

March 25, 2025

All of the GPs here are at the same level. You can't choose to see one here.

Anonymous

Great Experience with Dr. and Team

February 14, 2025

I urgently needed an appointment, so I booked it through the app successfully and smoothly. At the GP, the reception and management were excellent, and the doctor explained the procedure clearly and smoothly.

Anonymous

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement.
If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

Good Doctors and Staff

January 15, 2025

Staff are polite and we usually get appointments with doctors on the same day. Pleasant experience

Anonymous

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement.
If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

Very good advice and suggestions

September 24, 2024

The GP got me referred to the chest clinic. They're very good. They listen. They give good advice and suggestions. They gave me medication to help with my chest in the meantime whilst waiting for the referral.

Anonymous

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement.
If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

I give them 5 stars

June 24, 2024

Very supportive and helpful staff. I give them 5 stars.

Anonymous

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement.
If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

Long waits

June 3, 2024

Long waiting times to see a GP.

Anonymous

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavor to provide the highest standard of care to our patients, and we are sorry to hear we did not meet your expectations regarding the waiting times.
We would like to invite you to discuss this further so that we can rectify any issues. Please contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

Struggle to get appointments

October 2, 2023

I struggle to get an appointment with doctors. They're good when they see you but just struggle in general. They have referred me onto hospital for cardiology issues but waiting to hear back.

Anonymous

It was good

August 24, 2023

It was good, I got an appointment no long queues but don’t tend to use it that often as I don’t need it. But they are good when I was last there.

Anonymous

They are good

May 3, 2023

I go to the surgery to make an appointment and they are good. I can get appointments, I might not see the same GP but they are good.

Anteneh

Reply from Holyhead Primary Health Care Centre

Dear Patient

Thank you for your feedback with regards to your experience at the practice.
We endeavour to provide the highest standard of care to our patients, and we are delighted to hear that you had such a positive experience at the practice. It is the ethos of the practice to welcome constructive feedback that will enable us to strive for continuous improvement.
If you wish to discuss your feedback further, please do not hesitate to contact our Practice Manager on 0121 554 8516 to arrange a suitable time.

Really helpful

May 3, 2023

It's okay, It's easy to find an appointment when I last went two weeks ago. It's really helpful and everyone is good.

Anonymous

Holyhead Primary Health Care Centre

Reviews (16)

Can't choose who you see

Great Experience with Dr. and Team

Good Doctors and Staff

Very good advice and suggestions

I give them 5 stars

Long waits

Struggle to get appointments

It was good

They are good

Really helpful

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