Reviews (6)

Terrible place

July 19, 2023
Shocking place, people with no family would go in here, takes ages the get in, no stimulation for residence, garden like a jungle, staff rushed off there feet, very Sad building inside and out whatever you do DONT put a complaint in as you'd have problems
Anonymous

Wish we would have found you sooner!

November 25, 2022
We recently had to make the sad decision to put my nan into a nursing home due to her declining dementia. We as a family went and looked at many different nursing homes. This was the best nursing home we fount. The staff and manager was sooo friendly towards us and residents. My nan often refuses care and the staff do everything they can to help persuade her. They are always engaging with us with how best to help her the most. They care like the residents are family. The atmosphere is welcoming and calm. The residents are always dressed appropriately and clothes are clean. I have had dealings with quite a few homes and I wish I would have fount this home sooner. I couldn't thank all the staff enough. They have made the hard decision easy and stress free.
Kim watts

Dreadful worst ever care

July 28, 2020
My dad was placed in the home in November 2019, what a mistake we made choosing this place, he rapidly declined due to obvious the lack of care, knowledge, professionalism even ignorance as carers could not be bothered to ask about him or his needs, also the verbally abusive staff that caused my dad severe upset yet the manager was going to keep him on until I raised the issue with their head office. The Manager would hang up on you if she did not like what you wanted to discuss, her behaviour was not professional, on the contrary very vindictive towards my mother. His room was dirty, dusty and hardly cleaned to the point my mom had to clean sometimes herself, sometimes his bags were reused and other residents medicine cream in his room. Basic care needs not adhered which we feel contributed to his death in the end. We had managed to get my dad home however, he lasted one week only as we did not save him from this place in time due to COVID, which is our deepest regret but we shouldn't have to worry about him not being cared about. My dad came home with an open bed sore that we were NOT told about by staff when we collected him, in addition to this even on the day that we collected him, the manager was rude and ignorant. I am disgusted how they can call themselves 'Care' or even 'Nursing' home.
Anonymous

Poor Management, awful place!

July 2, 2020
Poor management, unhygienic and care plans of residents are not followed. Complaints procedures are not adhered to and when you question the Manager on something regarding your relative that she doesn't like she hangs up. It used to be a lovely home but its now very dirty and poorly ran.
Anonymous

not good, we spent a lot of time there as we

April 24, 2018
Our relative spent almost a year there. We was there constantly as we could see the lack of care. People waited to be taken to the toilet for hours. Staff would all be outside smoking and often no one was in the lounge leaving the residents alone. If you complained , they would agree but nothing got done. It looks ok, big room etc, but the care leaves a lot to be desired. Our relative is in a much better place now .
Anonymous

Very bad

April 17, 2018
My father was at this home and it was awful residents ignored when asking for the toilet we felt we we could not leave him and we eventually moved him to a better home we’re he is safe can’t believe they have not had another inspection yet as the manager is very weak no leadership on the floors staff left to their own devices and are very rude just glad-my Dad is no longer there feel very sorry for those residents who are still there overall not a good experience
Anonymous

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Hurstway Care Home

Contact

01213500191

142 The Hurstway
Erdington
Birmingham
B23 5XN

Location

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