Hyatt Pharmacy

Five star customer service. Very helpful staff.

When they mess up, they lie about it and blame the online prescription ordering system GPs use to send over prescriptions. They interrupted the continuity of my healthcare and tried to blame a computer system.

They received my prescription in good time before their ordering cut off. When I came in for my prescription they tried to tell me the system for prescriptions has a delay on it.

I went to my GP to get a paper copy of my prescription so I could get the medicine I need to live a normal life from another pharmacy. The receptionist called them to find out what had happened as they had sent the prescription over in good time

They told the receptionist what had actually happened - they had had a lot of prescriptions that morning and hadn’t got to mine in time. They then tried to dissuade me from going elsewhere for the medication by telling the receptionist I would have difficulty getting the medicine at another pharmacy.

So yeah, they lied to me. My prescription wasn’t available not because the system was slow, but because they couldn’t manage their workload.

Annoyingly the other pharmacies I went to in Birmingham only had the generic and my prescription is for the brand name version of the drug. Now I have to go back to them tomorrow for my medication.

Without my medication I cannot shower, feed myself or do basic life tasks that other people that aren’t disabled find easy.

I am so fed up of being treated like a drug addict because of the ableist beliefs of medical professionals in the uk. I’m disabled through no fault of my own and am constantly treated like a heroin addict or alcoholic that is trying to feed an addiction, and as if my healthcare is not as important as other people’s. It’s just constant discrimination day after day. People in the UK don’t even see you as a human being if you have a disability or chronic healthcare needs.

I d recommend getting your prescriptions sent to a pharmacy that actually can manage its stock levels and is honest.

Staff have got excellent customer service skills and provide good advice when needed. They go above and beyond to sort the patients prescriptions on time.

Very helpful and informative staff.

A very good pharmacy. 5 stars

I always have my prescription sent here for my medication. They're generally fine.

Very good and helpful staff. A well stocked pharmacy.

The pharmacist is very helpful. They give us information and suggest what alternative we can have. They have medication in stock.

They text me when my prescription is ready and they also give us good advice when needed.