Reviews (14)

Excellent service

Hospice
September 12, 2018
Excellent service and care was wonderful.
Robert Ashta

Reply from John Taylor Hospice

Many thanks Robert for your kind comments and wonderful five star review. We appreciate you taking the time to share your experiences of John Taylor Hospice and it's good for us to know we were able to support you when needed. Best wishes.


Provider responded

Caring Staff

unknown
August 8, 2018
Staff are caring and you can talk to them.
Anonymous

Reply from John Taylor Hospice

Many thanks for sharing your experiences of John Taylor Hospice - we appreciate your kind words.


Provider responded

Excellent. Caring and compassionate staff

May 22, 2018
Safe and tranquil environment.
My mother spent her last month of life at the John Taylor Hospice where she was cared for competently and with great compassion.
The hospice staff were also very kind to us - My siblings and I live outside Birmingham. The hospice was open to us visiting at any time.
Doctors, Nurses, OT, complementary therapist, the chef, care assistants and volunteers were all wonderful and helped us enormously during a very difficult time for our family.
Anonymous

Reply from John Taylor Hospice

Thank you so much for your lovely comments about our hospice and our staff.
We aim to ensure that all of our staff, whichever part of John Taylor they work for, are doing all they can to make every moment matter for everyone we care for.
It's good to know that so many of our teams were able to support you and your family.


Provider responded

Staff good and helpful

Day Hospice
November 3, 2017
Staff happy to listen and chat/talk. More activity would be good.
Linda Taggart

Reply from John Taylor Hospice

Thanks for your comments Linda - it's great that you feel the staff always have the time needed to spend with you. The Living Well Team is currently working on new programmes which will hopefully ensure lots of new activities.


Provider responded

I have always received good service

November 3, 2017
I enjoy everyday at John Taylor Hospice
Gerald McCarty

Reply from John Taylor Hospice

Thanks so much for your lovely comments Gerald. We appreciate you taking the time to share your experiences of John Taylor Hospice.


Provider responded

Very comfortable, very relaxing

Day Centre
October 19, 2017
Found the staff very caring and helpful,
Anonymous

Reply from John Taylor Hospice

Many thanks for sharing your review with us. Best wishes


Provider responded

Terrible experience

End of life care
October 7, 2017
Lack of care,no compassion nobody listened to our concerns and believed what we were saying about my cousin I'm actually disgusted
Amanda

Reply from John Taylor Hospice

Dear Amanda.
Thank you for sharing your concerns and we are really sorry to hear that you are unhappy with our service.
Please can you contact us as soon as possible so we can find out more about the issues you have raised and investigate them.
All of our teams are totally committed to the very best care for the people we support and their families so we would be keen to discuss this with you further.
Please contact our Clinical Business Manager Jan Hipkiss on 0121 465 2000 and jan.hipkiss@nhs.net We look forward to hearing from you.


Provider responded

The staff are amazing

End of life care
February 12, 2017
We brought my nan home from hospital so she could have the end at home. I think people who do that job are very special cearing amazing people.
Stuart Harnett

Reply from John Taylor Hospice

Hi Stuart

Many thanks for taking the time to share your kind comments and best wishes.

Diane Parkes, Head of Brand and Media at John Taylor Hospice


Provider responded

Very friendly and helpful

End of life care
November 24, 2016
Our family could visit whenever we liked and we were made to feel very welcome. Staff are friendly, helpful and kind.
Anonymous

Reply from John Taylor Hospice

Many thanks for sharing your comments about John Taylor Hospice. We believe in having an 'open all hours' hospice for families and visitors and it is good to know that has been helpful.


Provider responded

Praise for excellent work & care for patients

June 7, 2016
I joined John Taylor Hospice as a day patient in 2010 from Good Hope Hospital after 12 weeks stroke and prostate cancer. Praise for excellent work and care for patients. The day hospice project to keep patients active, hand craft painting, model making, bereavement counselling
Mr G.E McCarty

Reply from John Taylor Hospice

It's great to know that you have had such a positive experience of our Heart of the Hospice. Thank you for sharing this on the site.


Provider responded

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John Taylor Hospice

Contact

0121 465 2000

76 Grange Road
Erdington
Birmingham
West Midlands
B24 0DF

Location

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