Khattak Memorial Surgery

My husband is with the surgery for the last 15 years and he is very happy with the service provided. The communication is excellent.

I go every 2 weeks, whenever I get an issue I get an appointment and see them. You have to call at 8AM or you wont get one. It's been good for me.

The service is good and is easy to get appointments. No issues with them whatsoever. However referrals take a while.

Very very good. When other people say they can get a GP appointments I think they are aliens as my GP is very good. I often feel embarrassed when I tell people how good my GP surgery is as everyone else seems to be having trouble with their GP practice. I initially went for lumps in my neck and they got me referred very quickly.

I will give them 5 stars. GP is great.

Really bad, they gave an appointment for me to my dad. Now I'm 16 they should be contacting me. They said they would call me back, after 3 weeks they messaged my dad with an appointment for short notice and I ended up being late for it, but I didn't want to cancel it because of it taking so long.

Whenever you phone in the receptionist will not listen properly they will try to cut you off as if their in a haste it makes you feel uncomfortable and unheard at least let someone finish their sentence. When they ask you reason of call or reason of appointment sometimes you dont want to say as you only want to express something private to the doctors and then their tone gets rude. All GPs are supposed to see their patients face to face now seems like this gp is an exception as they still dont allow you to book face to face although all restrictions have eased. why arent you following NHS England guidelines you're only supposed to deny face to face when they have covid symptoms. Everytime you go in staff are gathered at reception talking amongst themselves and blatantly ignoring calls.

My doctor is good and treats me with respect. I have been to see my doctor about my mental health as I am often up and down due to my difficult situation as a gay asylum seeker. There are a lot of uncertainties and difficulties in my life.

Been there for 35yrs and never let me down.