Reviews (53)

Very difficult to get an appointment.

March 6, 2024
Very difficult to get an appointment. I have to call at 8:30am and stay online, waiting for an hour and then if I am lucky I will get an appointment or they will as me to call again the next day.
Anonymous

Very difficult to get an appointment.

February 14, 2024
It is just difficult to get an appointment every time. The person left for the check ups.
Anonymous

I changed my GP

February 6, 2024
I ended up changing my GP because they would not answer at 8:00am. You call and don't get through. There is a communication problem. Unqualified people answer the phone. I want to speak to a doctor. They also have lots of bank staff. I want to see my real GP.
Anonymous

Very good and a top class doctor.

November 23, 2023
Very good, top class. My doctor who I see knows my history so I feel confident with the care. She listens to me. A great doctor.
Anonymous

Very satisfied by the service.

October 19, 2023
Very happy and satisfied by the service and care provided.
Anonymous

Can generally get an appointment

July 21, 2023
If ever I'm poorly, I can generally get an appointment when needed, but I've not had to use them much. I do see my midwife there too.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient
Thank you very much for providing your feedback on our services.
It is appreciated.
The Practice Manager


Provider responded

Really quick

June 23, 2023
Really quick. Contacted within 2 weeks, everything’s quite good about appointments.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient
Thank you very much for taking the time to feed back your Patient experience.
The Practice Manager


Provider responded

They are quite good

May 30, 2023
They are quite good, depends which time you ring. If you call at 8:30am you can get through and they give you an appointment same day. Ring any other time it’s just a pain.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient.
Thank you for taking the time to feed back on your experience.
It is appreciated.
The Practice Manager


Provider responded

total lack of adoption of IT solutions

May 30, 2023
having to physically request test results when they can be easily emailed out. No text reminders for appointments.
Repeat prescription system
jo

Reply from Kingsfield Medical Centre

Dear Patient,
We have recently updated our Practice website, so you may find that this is now more useful for Practice links, booking appointments and patient self help. Test results can be available if you have the NHS App or Patient Access.
We do not email confidential information to non-Nhs Email addresses.
I hope these recent improvements are favourable for you.
Thank you
The Practice Manager


Provider responded

1 month wait for appointment

April 24, 2023
I was referred from the GP to the hospital. It's taken around 4/5 weeks, better to be quicker. The surgery itself is not good. I had to wait 1 month for a telephone consultation. If you want a face to face appointment you have to go into the surgery and book it, You then have to tell the receptionist all your information, it feels like an interrogation.
Anonymous

Reply from Kingsfield Medical Centre

Dear Patient,
I am sorry to hear that you have had a wait with your referral. Hospital appointments are taking longer currently due to demand on services.
You are able to book a face to face appointment without attending the Surgery. You can book one via the telephone. The Receptionist may ask for a brief reason to inform the GP and direct appointments to the appropriate person. If you do not want to say, then that is respected. If you have any further concerns at all, please do contact me at the Practice.
Thank you
The Practice Manager


Provider responded

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Kingsfield Medical Centre

Contact

0121 444 2054

146 Alcester Road South
Kings Heath
Birmingham
West Midlands
B14 6AA

Location

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