Kept telling me to go online
I spoke a receptionist and explained I have been waiting for my blood results and tried to use the links but wasn't working. Asked if I can book an appointment with a Dr, following his message to call. The receptionist was adamant that is not the process. She didn't want to listen to the situation just kept saying go online. I even asked what happens if I do not have any internet access etc, said go to the practice then. I asked about complaining and her manager, she apparently didn’t know her managers name or email, eventually did give the managers name, no email, no number, no nothing and then hung up on me as I wasn't listening.