A remarkably poor provider of patient care.
Over the last 6 months, I have played a more active role in my father health care. G contacting the surgery by phone is nigh on impossible. I have been calling the surgery every day for the last 5 business days to get an appointment for my Dad. The lien is either diverted to their out of hours service (even when it is within their opening hours) or you have a fruitless and indefinite wait. Yesterday I spent a total of 53 mins waiting for someone to pick up the phone. My Dad needed a blood test and we had to wait over two weeks for the bookings list to open up just to get a test!! We then obviously had to wait for our allocated appointment time. The front line team do their best but it's a poor service that clearly has no imperative to improve.