Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Midland Care (UK) Ltd


Excellent service

My father receive care support from Midland Care Uk 4 times daily. The carer are very well trained and provide excellent care to my father. The always spend extra time to ensure everything is done according to my father choice and he is comfortable before they leave. They are well trained and respect my father wishes. Manager visit on regular basis to ensure we are happy with services. We can easily request any changes as required and easy to contact office. We have regular carer which maintain continuity in my father care. We will highly recommend midland care uk to everyone.