Mirfield Surgery - Dr N Khan & Dr S Y Khan

They told me to book a double appointment for a medication review. I had a lump in my breast that I asked them to check whilst I was there and the GP was sharp with me and made me feel like a bother. They felt the lump and referred me on in the end.

It's okay there. I get appointments with different doctors but it's okay. If I don't see someone the next day they will call me or I will go in so it's fine. I will see someone eventually.

Lloyds direct ordered a prescription 2 weeks ago for my husband they told me to phone doctor as they not received it so I phoned doctors they said they had done it but haven’t only have 5 days of tablets left have this problem every time we need a prescription

Rubbish, can't get appointments. They say all back at 8:30am, can't just walk in and get and appointment. Pushing all appointments to Alum Rock GP, but they can't make the referrals because they are not my GP. They're all gone by 9am. Don't know my history and the time ends up being wasted, you just get nowhere, sent back to square one.

Tell me to go through the NHS 111 service. Gave me a 3 week course of medication and can be quite dismissive and no structure. No consistency about patients and continuity. I want a positive greeting when you call instead of sharp conversation when you call because with mental health, it can make you not want to go again.

At 8.30am on Monday I phoned on behalf of my Ukrainian house guest. It took a long time before I could speak to anyone but, once I did and explained the need, I was told a doctor would phone the same afternoon. That wasn`t convenient for my guest and so I was told a doctor would instead phone within 2 hours. He did and, as soon as he learned of my guest`s issue, even though it was not urgent, he told him to come to the surgery and he would see him immediately. This happened, with great friendliness the doctor carefully examined my guest, medicine was immediately prescribed and a referral immediately made to the EN&T team. This was faultless service.

They have gone downhill in all aspects especially in availability to offer appointments.

This surgery no longer has any resident doctors. Better off ringing 111 than trying to get an appointment there. The 111 service is far more efficient.

Reception staff are extremely unprofessional, they do not listen to you, talk over you & rudely interrupt you. The practice manager is completely incompetent. The surgery itself isn’t well looked after it is unclean. After spending hours on the phone trying to book an appointment get told to call back tomorrow to go through it all again if you attend in person you have to speak through a terrible intercom that is too low down and as it is on a busy road and Birmingham airports flight path you can barely hear what they say. The Practice is an absolute disgrace and needs to be shut down.

There is a very small window to book an appointment , you have to phone as soon as lines open after 1 min all calls are automatically ended.