Reviews (339)

Exceptional Care: The Heartfelt Support

March 14, 2024
Carers have been amazing in taking care of me. They're really good at what they do and always ready to help and encourage me. They're great at talking to me, making it easy for me to tell them what I need. They're friendly and make me feel like I'm at home.
Couple of time, they even arranged for a barber to come and cut my hair. It was so nice of them and made me feel really good. They pay a lot of attention to keeping things clean and tidy too. They work hard to make sure everything is neat and tidy, which makes my home feel comfortable and clean. Carers are like a supportive family to me. They're always there for me, talk to me, and make sure everything is taken care of. I'm really thankful for all they do for me.
Mohammed Islam

Reply from NDH Care Ltd

Dear Mr. Mohammed Islam,

Thank you so much for taking the time to share your feedback with us. We are incredibly grateful for your kind words and are delighted to hear about your positive experience with our carers.

At NDH CARE, we strive to provide compassionate and high-quality care to all our clients, and we are thrilled to hear that our carers have been able to support you so effectively. Your recognition of their dedication, professionalism, and willingness to go above and beyond means a lot to us, and we will be sure to pass along your appreciation to the entire team.

It's heartwarming to hear that our carers have made you feel comfortable, supported, and at home. Providing a safe and welcoming environment is a top priority for us, and we are glad that our efforts to maintain cleanliness and tidiness have contributed to your sense of well-being.

We are also pleased to hear that our carers have been proactive in arranging additional services, such as arranging for a barber to visit you. Your satisfaction and happiness are our ultimate goals, and we will continue to do everything we can to meet your needs and exceed your expectations.

Once again, thank you for entrusting us with your care, Mohammed. We value your feedback immensely, and we look forward to continuing to support you in any way we can. Please do not hesitate to reach out if you have any further questions or if there is anything else we can assist you with.

Warm regards,
Hardik Patel
NDH CARE LTD
Email: h.patel@ndhcare.co.uk
Phone: 01214480568


Provider responded

The carers do a poxy ten min job each time

March 13, 2024
Very bad experience my family had to tell carers what to do especially one she is very arrogant and not caring at all
Anonymous

Reply from NDH Care Ltd

Dear Anonymous Contributor,

Thank you for sharing your feedback regarding our care service. We take all feedback seriously and are deeply concerned to learn about your negative experience. It is our utmost priority to provide compassionate and respectful care to all our clients, and we regret that this was not reflected in your family's experience.

We apologize for any instances where our carers did not meet your expectations or demonstrated behavior that was perceived as arrogant and uncaring. We are committed to addressing these concerns promptly and ensuring that such incidents are not repeated in the future.

We would appreciate the opportunity to discuss your feedback further and gather more details about the specific incidents you have mentioned. Your insights are invaluable in helping us identify areas for improvement and uphold the highest standards of care.

Please feel free to reach out to us directly to schedule a conversation so we can get information about particular staff. Your feedback is essential in helping us continuously improve our services.

You can contact me directly by email, Hardik Patel (h.patel@ndhcare.co.uk) or call me on (0121 448 0568)

Thank you for taking the time to share your concerns with us. We sincerely apologize for any distress or inconvenience caused and assure you that we are taking steps to address the issues raised.

Warm regards,
Hardik Patel
Manager
NDH CARE


Provider responded

All carers worse than each other

February 14, 2024
All carers speak different language and have to b told wat to do how shameful I would not recommend at any cost
Bibi

Reply from NDH Care Ltd

Dear Bibi,

Thank you for taking the time to provide feedback on our care service through Healthwatch online. We sincerely apologize for the disappointing experience you have described. It is deeply concerning to hear that our carers' language proficiency and performance did not meet your expectations.

We understand the importance of effective communication and competent care in delivering quality services, and we are committed to addressing these issues promptly to ensure that all our clients receive the high standard of care they deserve.

Your feedback is invaluable in helping us identify areas for improvement, and we would greatly appreciate the opportunity to gather more details about your experience. This will enable us to conduct a thorough investigation and take appropriate action to address any shortcomings in our service delivery.

We encourage you to contact us directly to provide further details or discuss your concerns in more depth. You can reach our manager, Hardik Patel, via email at h.patel@ndhcare.co.uk or by phone at 01214480568. Mr. Patel is committed to addressing your concerns personally and offering any additional support or assistance you may require.

Once again, we apologize for any inconvenience or distress caused by your experience, and we thank you for bringing these issues to our attention. Your feedback is essential in helping us improve our services and ensure that all our clients receive the care and support they need.

We look forward to hearing from you and resolving these matters promptly.

Warm regards,
Anil Gajera
Director
NDH CARE LTD


Provider responded

Taking care for last 3 years from NDH care.

February 12, 2024
Taking care of my husband from NDH CARE .I would the express my gratitude for the carer and office staff as they deal us with there full attention they got fully experience carer with fully train skills they know how to deal with citizen as well there family members Thanks for all of them who came to my place and help my husband with such good and skilful caring .
Shantilal shah

Reply from NDH Care Ltd

Dear Mrs. Shah,

Thank you for taking the time to share your feedback about the care provided by NDH CARE for your husband. We are truly grateful for your kind words and are delighted to hear about your positive experience with our carers and office staff.

We strive to provide compassionate and skilled care to all our clients, and we are thrilled to hear that our carers have been able to support your husband with such care and expertise. Your recognition of their dedication and professionalism means a lot to us, and we will be sure to pass along your appreciation to the entire team.

At NDH CARE, we are committed to continually improving our services and ensuring that every client receives the highest standard of care. Your feedback serves as a great encouragement to our team and motivates us to maintain and exceed the level of service you have experienced.

Once again, thank you for entrusting us with the care of Mr. shah, and we look forward to continuing to support you both in any way we can. Please do not hesitate to reach out if you have any further questions or concerns.

Warm regards,
Hardik Patel
Manager
NDH CARE LTD


Provider responded

NDH care is good

December 20, 2023
The care my mother received from NDH care is good and if there is any problem it is resolved very quickly. My mum is deaf and having regular carer is paramount. But has been sorted.
Anthony Viccars

I am very pleased

December 20, 2023
I am very pleased with the care from NDH and have no complaints.
Sheila Swano

We are happy with the service

December 20, 2023
We are happy with the service. Well done.
Anamaria Harin

Very happy with the carer

December 20, 2023
Very happy with the carer. She is polite and caring.
William Richards

All the carers are lovely

December 20, 2023
All the carers are lovely. They help me with my dressing, dinner and medication. They assist me with shopping needs. They buy the shopping as per my choice. I am very happy with the carers.
William Need

I am very happy with them

December 13, 2023
I am very pleased with the help I am offered. everyone is always pleasant and helpful. I am very happy with them.
Wayne Paul Reader

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NDH Care Ltd

Contact

0121 448 0568

Suite 06, Elite House,
70 Warwick Street,
Birmingham
UK
B12 0NL

Location

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