Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Northcroft Erdington CMHT


Passed me off to the GP, no help.

My old Psychiatrist retired, I was passed along to the head Psych, who spent the next couple of years trying to pass me along to the GP. In the end, as I am housebound, I just let her. My mental health is worse due to my MS and not being able to leave the house easily. My GP can only script the meds I was on when I was passed to them. Not once did my Psychiatrist offer at home visits, only video appointments were offered. Under my previous doctor and my 2 CPNs, my care was excellent. Since being diagnosed with MS my mental health is all over the place, having someone to speak to and support me at home, would make a big difference.