Oakwood Surgery
Feedback Rating
Based on 21 reviews
Reviews (21)
It takes a long time to get an appointment.
February 12, 2024
You call and they don't answer. No appointments when you need one. They will give you one for a week later. They send a link through text to make an appointment and they get back to you the next day. Very long time to get an appointment.
They're not accessible
December 12, 2023
I can't use the online service. They try to make us but won't give us links to be able to book an appointment. You can't book over the phone. When you call they say to use the link but that doesn't work. They're not accessible.
The GP doesn't listen
December 5, 2023
The GP doesn't listen. They just want the 10 minutes to pass and let you go.
They're usually very good.
October 4, 2023
They're very good. It's not as bad as other people have said about appointments. You fill out a form at 8am and the GP will send a text to say they will see me at 11am or 12pm that same day. They're usually very good. Sometimes they can't see me the same day but usually fit me in.
Never answer the phone.
October 2, 2023
Never pick up the phone, you have to call so many times and they won't respond.
Very difficult to get them on phone
September 12, 2023
Very difficult to get them on phone. They don’t pick the phone or call back.
Not possible to get an appointment
September 7, 2023
Their service has gone down the hill in recent years. It’s not possible to get an appointment at all.
I don't see one Dr which can be confusing
June 1, 2023
They referred me onto the therapist which was by phone call and I had to wait over a year for someone to be in touch. I had to relive my trauma and explain my situation 6 times to different people which was very straining on me. The GP's are not bad. I don't see one doctor which can be confusing for me. Can't schedule future appointments, can only book them for the same day.
Can get appointments
June 1, 2023
They're okay, I can get appointments but not needed recently.
Referred me for cyst on neck
May 31, 2023
Went to the GP with a cyst on my neck that kept getting bigger. They referred me for blood tests after I kept coughing up blood, they told me to go straight to hospital to get it checked out.