Oasis Dental Care Central - Sutton Coldfield

Staff change a lot but I have received excellent care in the past few years. They take extra good care of my husband who has dementia.

I was advised to have a temporary filling as I have a deep cavity in my wisdom tooth. Pain relief was not discussed or administrated, I was in a lot of pain once the dentist inspected the tooth. I raised my hand twice to indicate that i wanted her to stop. The dentist continued and advised that she was nearly finished. When the dentist applied the filling it caused me extreme pain I called out in pain and raised my hand but the dentist continued. The dentist and assistant must have understood I was in pain as tears were falling down my face. I was forced to remove the Dentists hand myself. I was told that if didn't let her work on the tooth she couldn't "work her magic". After time to compose myself the dentist asked if it was painful I advised that it was. The dentist then asked ME If I wanted her to take out the filling. This felt that this implied that the filling was incorrect and needed to be adjusted. When I explained that I didn't know what it should feel like and for how long it would hurt, the dentist replied " well I don't know what you want me to do then" I left the appointment in shock, pain and tears. I am terrified to attend my appointment to extract the tooth. I have visited this practice and dentist recently before this occasion, during that visit I was given a quick and clear check up. I can only rate the hygienist highly who made me feel comfortable and gave me good advice. I will not be using this Dental practice again.