but more recently they’ve become much better with this. I’ve been able to speak to someone on my consultants team and get help quite quickly when I’ve really needed it. Props to Dr in the pain clinic whose happy to listen, help and advise rather than rush people ans excuse them.
Response from Patient Experience Manager, Queen Elizabeth Hospital
Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you’ve been receiving in the pain clinic and that you feel that your experience has been improving.
Your kind words have been forwarded to senior staff to share with their team members.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Graves’ disease.I was on 10mg a day. Took my blood test a month ago where they said I should take 5mg now. The letter took a month to come. I had been calling them telling them I am not feeling well and if they could atleast let me know if my medicine dosage needs adjustment to that I would be told the nurse will send out the letter. I called 3 weeks in a row on June 22 I was told the nurse still hasn’t attached any letter with my report (that was for May 26) as soon as she does they will let me know.
I have been taking higher dose of medicine thanks to their negligence!
an adequate response so paramedics were called. The paramedics arrived promptly and were very efficient, calm and reassuring in checking me out. They decided I needed a trip to A&E where staff were waiting for me with a bed ready. The doctor and nurses here were also very organised, calm and efficient in running additional tests and checking me over. I felt I was in good hands and that things would turn out better than I had been thinking a couple of hours earlier. Everybody seemed to know what they were doing and everything ran smoothly. I was kept in overnight for further tests but as I appeared to have recovered over night by the doctor's and my assessment I was allowed to leave. The nurses had all been very kind and helpful during my stay.
Response from Patient Experience Team, Queen Elizabeth Hospital
Dear Ric, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team