the HCA was nothing short of a bully, forcing people to have meals they didn't want, yet he had plenty off the hot trolley. I would rather go to City than end up there again. An absolute disgrace to the NHS and the hard working staff.
Response from Patient Experience Manager, Queen Elizabeth Hospital
Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.