It's quite disconcerting
They've been great for the most part, although my doctor retired and it was months before I knew about it, so that when I called to get an appointment with her I was quite taken aback. Due to Covid I have yet to sort out of I have been given a new doctor or if I'm just passed onto whichever doctor is free when I need one. It's quite disconcerting. They just need to share more information with their patients.