Scott Arms Dental Practice

I have been a long-time patient of Scotts Arms and have always had positive experiences—until my most recent visit. Recently, I called in regarding discomfort in my back tooth and was given an appointment for 9 PM after initially specifying my need for a late appointment. I was seen by a dentist, who was incredibly rude and unprofessional during our interaction.
Despite not requesting an emergency appointment, the dentist insisted I needed two fillings but could only provide temporary solutions. When I expressed my confusion, he laughed and said, “Who do you think is going to give you a normal appointment at 9 PM?” This comment made me feel belittled, and he seemed indifferent to my concerns.
When I spoke with the reception staff afterwards, they mentioned that stating I was in pain automatically classified my visit as an emergency. I don't agree with this policy, as I simply voiced my need for an appointment, the same way I would for a doctor's visit.
While the reception staff and the dental assistant were helpful, the dentist's dismissive attitude was unacceptable. Patients deserve to be treated with respect and understanding, and I hope he can improve his communication style in the future.
Overall, my experience today was very disappointing, and I hope the clinic addresses this issue moving forward.

Five star dental care provided over the years.

3 weeks after going to the doctors repeatedly, the dentist said my daughter had mouth cancer. Lucky it was picked up at the point it was.

Excellent dental care and treatment over the years.

Excellent care and treatment as an NHS patient.

Very professional and a good dentist. I will give them 5 stars

Very expensive but absolutely brilliant. They will see you literally within an hour when it's an emergency. Totally impressed with them.

They're good because it's a private dentist that you pay for the care. They dealt with my son because he is under 17. They're open until 11/12pm as they do emergency appointments. They're really good. You pay for a service so you pay for a service they deliver.

They're good. They will see me whenever.

Dad was having issues with his teeth, the dentist came to the home and sorted the issue out for him so he was able to eat better. The home organised all this for us.