Shanklin House Surgery

I am sorry to learn that you are unhappy with the service that you have received from our practice. We aim to deliver high quality care and services to all patients, now and in the future.

We are pleased that the overwhelming numbers of our patients appreciate our efforts to provide the best possible health care for everyone. I am sorry this has not been your experience.

We always try to provide evidence for our statements.
https://gp-patient.co.uk/
Below are statistics from GP patient survey:

• 85% find the receptionists at this surgery helpful

• 94% say the last appointment they got was convenient

• 51% feel they don't normally have to wait too long to be seen

• 93% say the last nurse they saw or spoke to was good at giving them enough time

• 92% say the last nurse they saw or spoke to was good at treating them with care and concern

• 97% had confidence and trust in the last nurse they saw or spoke to

• 78% describe their overall experience of this surgery as good

NHS Choices shows:
• Friends and Family Test score: General Practice – 100% Patients recommend this practice.

We do listen to any suggestions made about how to improve services. We are willing to have a meeting to discuss your concerns. Please contact Jean Shannon, practice manager, as soon as possible.