SHP - Grove Surgery

I sometimes find it difficult to get appointments here. I'm not good at explaining things over the phone and don't stress the severity of things. I have been with them for over 40 years though and the doctors are good. I see a different one every time though and with my dementia I need consistency and to see someone who has the full picture.

There is a lack of understanding for older people regarding appointment times, accessibility and distance of the appointments given by SHP.

I attended the surgery with some concerns about possible angina. The doctor was thorough and listened to me. They made a referral to a cardiologist. I was very pleased with the service I received.

I phoned the surgery on a Monday to get an appointment. I got a call back where they took my details and said I would be contacted I did not receive a call until Saturday from a withheld number. I found this quite strange and was hesitant to answer and unknown number, luckily I did. I then had to wait another 4 weeks for my appointment. The service provided is disappointing.

SHP in general have been marvellous. I feel like they have always bent over backwards. I have home visits from GPs and can always speak to someone who can help when I call the surgery.

The staff, receptionists and doctors are all very good. I never see the same doctor twice but they have all been good so I have no complaints. It is normal to be seen 5 to 10 minutes late but during my most recent visit the waiting times were terrible and I was waiting for over 30 minutes.

Very nice, it can be difficult to get appointments as they're so busy. You can wait a day or two for an appointment to become available because they are so busy.

The surgery is very busy and demand for appointments is high. The phone lines are always extremely busy and you can be holding for nearly an hour. I recently filled out the triage form to make medication changes for my parent, who I care for, and I did not hear from the surgery for two days. I don't think that this is acceptable. The doctors are very good when you see them, seeing them is the hard part!

The service provided is fine but there are long waits for routine appointments of up to three weeks. I am happy with the GPs once I am seen.

It takes a long time to get appointments. I waited a few weeks for my last appointment. There are never any same day appointments available when you call to book. The staff try to be helpful but you can tell they are under a lot of stress trying to accommodate people. When I last called the surgery I spoke to a male care navigator who asked me what my concern was. I did not wish to discuss my menopause concerns with a male member of staff.