SHP - Haslucks Green Medical Centre

My experience of trying to get an appointment at SHP is a nightmare. I find it really hard to use online technology. I have really tried but I just cannot get the hang of it. I just can't manage to use the links that they send to you.

My experience has been poor because of the difficulties I experience trying to book appointments. I am unable to use online technology which makes accessing appointments difficult.

My experience of SHP Haslucks Green Medical Centre has been outstanding. They are superb friendly staff. It can be very busy but the receptionist works hard to get to people in quickly. The receptionists are both so kind, thoughtful and helpful. They are also very chatty and personable and can have a laugh and a joke with them, which is great. The nurse is also wonderful when I visit her for my hormone treatment.

I receive a superb service from a nurse at Haslucks Green Medical Centre. I have regular appointments and hormone injections as part of my ongoing cancer treatment. Having such a kind and thoughtful nurse makes treatment so much easier. I look forward to coming in for my appointments because she is so lovely.

I cannot fault the service provided at Haslucks Green Medical Centre. The receptionist is superb and one of the doctors in particular is brilliant. They are both so kind and thoughtful. I have no issues accessing the medical care I need. I look forward to coming in for appointments because they are all so lovely. I am very grateful for the service they provide.

I'm happy with the services at the surgery. Getting appointments is the only negative.

I found the surgery fine before they implemented the new triage system. I have waited two weeks for an appointment. I found that calling the surgery worked better for me.

I have been unable to use the online triage system and I have to get my wife to do it for me. I have regular blood tests which are easy to access. When I have needed urgent same day appointments I have got them with help from my wife.

The online triage system is working well for me. I have been able to get appointments using it. There is still a wait for non-urgent appointments but I have been seen on the same day when needed. I do worry for patients that are unable to use the online system for example I have to do it for my husband as he just cannot use it. I worry about people who do not have someone to help them.

The receptionist at Haslucks Green Medical Centre is lovely and so helpful. She treated me with patience and kindness and took time to sort out a problem caused by the pharmacy. I was very pleased with the service she provided. Thank you.