SHP - Haslucks Green Medical Centre

A lot better than it was. Online forms make is vary when you get an appointment. Bit slow with referrals.

I called yesterday and was given clear instructions and a link to complete. It was all really straight forward. I had to rebook the given slot and change the date which was easy and quick to do.

Only ever been here for vaccinations as it not my usual GP. The staff are nice and caring. Bit of a wait for the appointment but I didn't feel rushed.

I filled in the form and the response came through quickly. It would have been easier if I could fill in a form for multiple needs like bloods and examination rather than separate ones.

Frustrating to have to do everything online and then have to come in anyway. The appointment turnaround is not quick, I waited 2 weeks. there needs to be a better system to get long term sick notes.

My husband was triaged and seen by a nurse. He was given medication and that process was good. He was seen within 4 hours and that system worked well.

The system is run on the presumption that you will be available for a call back. You have one shot to be available. That doesn't work. I told them on the form the available call times and I missed their call as they did not follow the information I provided. This meant I had to restart the process.

First time I used the triage service and it was okay once I got my head around it. I used to call but now you have to go online. It worked well for me so far.

It's hit and miss. The new system should work really well but I don't know what form to fill in. It could be an effective system if people know how to properly use it.

Waiting can take hours as you can be 32 in the queue and I can't book online for my son's appointments. I have to fill in a form and then wait even longer. They told me last week the next available appointment would be 29th November, then they text to say it was today but they didn't tell us they had changed the appointment.