Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Solihull Hospital

lack of clear information

My daughter broke her arm. I complained due to the after effects but was told it is common risks, which I had not been made aware of. At a follow up appointment to investigate, they did not know why I had been booked in and did not assess her. They wrote in the notes I was happy with everything. When I expressed how unhappy I was. The complaint was dealt with by an apology letter but I do not feel this rectifies the problem. I have also been waiting over a year for her dyspraxia referral which they wrote to an old address, even though my address was updated on system. They looked at the old notes and now I am on a waiting list again.