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Solihull Hospital

Rated by Anonymous
21st November 2018

lack of clear information

My daughter broke her arm. I complained due to the after effects but was told it is common risks, which I had not been made aware of. At a follow up appointment to investigate, they did not know why I had been booked in and did not assess her. They wrote in the notes I was happy with everything. When I expressed how unhappy I was. The complaint was dealt with by an apology letter but I do not feel this rectifies the problem. I have also been waiting over a year for her dyspraxia referral which they wrote to an old address, even though my address was updated on system. They looked at the old notes and now I am on a waiting list again.

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