Reviews (4)

mental health staff shortstaffed

January 22, 2022
The home treatment team is short staffed and not attend appointments as arranged. When you call, on 0121 301 5500 , you get put through a call handler/administrator then they have to find your details and then they contact the south-east (or whatever area you're in) home treatment team.

Not put through to a trained mental health clinician like an occupational therapist as was the case with Forward Thinking Birmingham's Home Treatment Team.

The staff are rude and condescending when you do finally get through to a clinician.
ali

worst agency in Great Britain

June 17, 2021
This team do ABSOLUTELY NOTHING. They literally do NOTHING. Not a thing. They don't answer the phone, don't do visits, don't make calls.
Anonymous

Meds in a taxi

June 18, 2020
How is this home treatment? To send medication out in a taxi to a client who has just left oleaster??
Michelle

nurse didn’t show up

August 6, 2018
The first day using this service and the nurse didn’t turn up to appointment with patient. Leaving patient very disheartened and in despair.
Andrew Corless

Reply from South-East Bham Home Treatment Team

We are sorry to hear this. Sometimes Home Treatment staff can be running late if they have to spend more time with a prior appointment but we would always want them to visit you. Our Customer Relations team on 0800 953 0045 can look into this for you, if you could give them a telephone call.


Provider responded

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South-East Bham Home Treatment Team

Contact

0121 301 2260

Oleaster
6 Mendelsohn Crescent
Edgbaston
Birmingham
B15 2SY

Location

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