Springfield Surgery

It's okay, good. They can take time with appointments but they referred my son.

My GP provided excellent support during my pregnancy.

I have extreme difficulty accessing all of these services. Because of my disability, I'm reliant on carers to take me places. I have direct payments from adult social care to employ personal care assistants, but I'm not allowed to use this to have them assist me to travel to health care appointments. I get extremely ill when I travel anywhere and it's very dangerous if I go without someone who understands my needs and knows me well. My GP refuses home visits. I put off important appointments and I've not been able to get healthcare for many issues. I've been waiting for an increase in my social care hours for several years, despite multiple care act assessments that say I need more.

You receive an acknowledgement shortly after the online request is submitted. This is followed by a telephone call from a GP. A F2F can be arranged depending on the urgency of the request, but is not always necessary.

They are very good. I had headaches, they saw me and gave me medication. They gave me an appointment quickly too.

An excellent GP, he picked up my cancer on time and referred me to a specialist.

They're alright. I've never had any problems. They give face to face and same day appointments. They are good, no problems.

They called me in because I couldn't reach them as they have a new phone service. I have high blood pressure and they made me come in for a diabetes check which has now been done. I saw the nurse for the results. It's all been brought up to date .

Great ethos. I have never had a single interaction where I haven't felt listened to. I love them. They work so hard. I ask them to ring me between certain times and they will. I don't know how they do it. They are just excellent. It's important for services to hear the good things happening when they work so hard.

Overall I am quite happy with the care provided by this service.