Sutton Park Surgery
Feedback Rating
Based on 21 reviews
Reviews (21)
Missinformed, time wasted, very worrying
April 12, 2022
I tried to contact this surgery on behalf of my mother..... the first time l was kept waiting over an hour number 48 in the que... l did eventually get through. I was told phone appointment availability could take up to 2 weeks and would be in the afternoon.
l travelled accross the city, so l could be with my mother for the planned phone appointment on 6th of April. No Doctor called. I tried to ring the surgery from my mobile as it was getting late, after .... 1hour 6 mins l got cut off at number 2. l drove down to the surgery on the same day as expected phone call and was told by a member of staff there was no record of the appointment we had been waiting for. My mother was called after l aired my concerns to the surgery. The staff told her the surgery had tried to call her twice.... I had been sitting next to my mother all afternoon. The phone did not ring. I later received two missed calls to my mobile on my journey home from the practise, when l tried to return the calls l could not get through. THIS SHOULD NOT HAVE HAPPENED... AND IS THE WORST EXPERIENCED I HAVE EVER HAD WITH A SURGERY.
l travelled accross the city, so l could be with my mother for the planned phone appointment on 6th of April. No Doctor called. I tried to ring the surgery from my mobile as it was getting late, after .... 1hour 6 mins l got cut off at number 2. l drove down to the surgery on the same day as expected phone call and was told by a member of staff there was no record of the appointment we had been waiting for. My mother was called after l aired my concerns to the surgery. The staff told her the surgery had tried to call her twice.... I had been sitting next to my mother all afternoon. The phone did not ring. I later received two missed calls to my mobile on my journey home from the practise, when l tried to return the calls l could not get through. THIS SHOULD NOT HAVE HAPPENED... AND IS THE WORST EXPERIENCED I HAVE EVER HAD WITH A SURGERY.
worst doctor surgery i have ever had suffered
August 12, 2021
30-40 minutes waiting for phone to be answered then never any appointments told to phone 111 every time rubbish
Service has majorly declined.
April 21, 2021
Can not get appointments. Can never speak to same doctor. Still not seeing patients. Why?
Useless
April 15, 2021
Useless, can't get through on the phone, appts miles away. Child blood test - sent to Heartlands Hospital!!
“You are 49th in the queue”.
March 23, 2021
Average waiting time to speak to receptionist is 30 mins “You are 49th in the queue”.
Smear test 18 months overdue
February 3, 2021
I had a letter last year telling me my routine smear test was overdue and to make an appointment. The appointment got cancelled due to restrictions associated with Covid-19. Tried to get another appointment in the summer 2020 but was told still not able to provide this service. Feb 2021 Still not able to book.
The appointments are over the phone
December 8, 2020
Awful the appointments are over the phone and if you need to see someone you have to go to partner practice.
Hours wait to answer phone
November 26, 2020
Appointments can only be made by phoning at 8 a.m. where there are ridiculous waits. We are no longer in exceptional times and they have had months to adapt. This is a critical service and we need them to step up.
Difficult to get apt with doctor,
February 19, 2020
Like to give apt with nurse. Took son 2 yr old to see nurse with chest infection.she said he was fine. We then took him to A&E 3hours later who said he had pneumonia
Providing Holistic Care
October 2, 2014
I have a special doctor in a different area, means I get specific help. They do triage Monday - Friday. Opening hours need to improve.
