Swanswell Medical Centre
They became fixated with on-line triage
During lockdown they retreated into a bubble such that patients were treated as if they all had the plague. They became fixated with on-line triage/appointments to the exclusion of any personal contact. If you went to the surgery they had a phone system outside and kept people waiting outside in whatever weather conditions prevailed at the time. Up till then this practice was a model of how to manage a practice but their obsession with excluding patients from any form of personal contact makes us feel like so much rubbish.