health and welfare. I have better therapeutic relationships with the security staff than the clinicians. The only clinician who treats you as a human being is Duty Nurse. No continuity of care. Have had to chase every referral and effectively be my own CPN. Have spoken with so many women in the waiting area in similar states of distress at the condescending and dehumanising treatment.
was told it would be delivered then later on in the day a staff member calls asking me to pick it up, stating some guff about timing. I didnt beleive them, i got the impression they didnt want to come out to deliver the meds. It's almost as if it is standard practice to act disingenuously in an attempt to shirk responsibility, much like a chancer would do. Again staff phoned asking to come in (expecting me to drop everything) saying. consultant doesnt come every day so as he is here its best if you see him today. i said i can't come today. Then later on in the day, they turn up at my house unannounced. Again chancers, shirking responsibility. fundamental lack of consideration that patients have lives too. There is inherent in such behaviour a disdain for patients which demonstrates a mentality of their time is not as valuable ours.
for only 30 minutes and i receive no support or help i have suffered from depression for 20 years the doctor doesn't listen to me or believe me in what i tell him i have seen 5 different doctors there and they all promise to help but only to leave without keeping to their promise so if you are reading this and you need some help stay well away from this place because you won’t get it here i don't really complain about things
Response from Lead for service user, carer and public engagement, The Zinnia Centre
We're very sorry to read your feedback about the Zinnia Centre. We can understand that you would be needing more support and it is unfortunate that we have had a number of changes in doctors at the Zinnia Centre. If you could make contact with our Customer Relations team on 0800 953 0045 they will be able to take further details from you and check on your upcoming appointments. We work closely with partner agencies to offer extra support for recovery and wellbeing. The service operated by Better Pathways, Creative Support and Mind will offer a more holistic and comprehensive approach. www.betterpathways.org.uk.
You may also wish to consider our Recovery College, sessions can be booked by calling 0121 301 3992 and you can visit the website www.bsmhft.nhs.u/rfa to view the sessions within the programme.
Every interaction with this service is detrimental to my mental health and welfare. I have better therapeutic relationships with the security staff than the clinicians. The only clinician who treats...