Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Thomas Telford House Specialist Psychotherapies Service


A safe place to learn skills

Since going to D.B.T. i have reduced my self harming with working wirh the amazeing staff who teachers me new skills when the need to cut comes. Its hard theres week tou dont want to go on. But thay are the weeks i need to i aways lean more about why i do selfharming. Its lerning new skills and thinking diffrently . This tacks time. In lerning a complet new way. Than the way i saw the world how i hated being hear. If any one stuggles wirh selfharming suecide attempts angrey issues its a place for you.. some of new skills ive lent iam shareing with friends which has helped them. Staff are gentall and explan the couse step by step and coaching line which his avalable to those on d.b.t has helped me when i went into crisis . I did not selfharm that was my first victory my useing skills and being tought them. Iam 56 i wise this was ava le in my 20s iv lost lot of years in fear and selfdistruct. But i no know i have a future which his looking lighter not dark.