Reviews (12)

long waits, no appointments

March 6, 2024
It is a long wait on the phone and in the end they say all of the appointments are gone and call back tomorrow.
Anonymous

Reply from Tudor Practice Stockland Green Limited

We are sorry to hear you cant get through on the telephone? we have 3 members of staff answering the telephone in the morning and also have a dashboard to monitor call waiting. Please can you call 0121 203 2400 after 1000 and give your details including the number you called from to the Care Navigators so we can look into further and then we can find out what the issue is. thank you Practice Manager


Provider responded

Okay

January 22, 2024
The GP is okay
Anonymous

Reply from Tudor Practice Stockland Green Limited

Thank you for your comments and 4 star review. We do try to support our patients where we can. Practice Manager Tudor Practice


Provider responded

Could do better with appointment's.

October 2, 2023
Could do better with appointments. Confusing as to whether you ring for results or whether they'll contact me plus I don't want to speak with receptionist to discuss results. They don't know how to translate the results and they get it wrong.
Anonymous

Okay

May 11, 2023
They're okay. They're there if I need them.
Anonymous

Doesn't take long to get appointment

May 11, 2023
Can get an appointment , doesn't take long. Can call at 8am and get through. Doctors receptionist are sometimes rude but doctors are nice.
Anonymous

Reasonable appointments

May 4, 2023
The appointments are quite reasonable, I normally get offered a GP appointment.
Anonymous

It’s not that hard to get an appointment

March 13, 2023
It’s not that hard to get an appointment. As a support worker they offer over the phone and can have an emergency appointment. Have to go down to central GP practice.
Anonymous

I received wonderful service

April 14, 2021
I have been registered with this practice for many years. I received wonderful service there and all the staff and doctors have been really friendly and helpful, I can not think of anytime that they have failed me. Sincerely thankful for their kind help.
Mr R Chaudhuri

I am highly satisfied from my GP

February 10, 2020
I am highly satisfied from my GP. Most of the time have to wait for more than 30 mins before seen by doctor or nurse. They should provide free water and Wi-Fi for patients during that waiting time.
Anonymous

Unacceptable to leave me without medication

October 1, 2018
I lost my wife three years ago and have been in a bad place since. I am homeless and in need of several daily medications for my pancreatic failure, neuralgia and severe insomnia. I have long term pain medication and if I don’t take my medication I start hallucinating, I can’t sleep for days and have memory failure. I have really awful experience with this doctor, ever since I have been his patient. First time I met him the first impression wasn't good to be honest. He issued me one months’ worth of really strong medication without any medical checks!! I questioned this then, but took the medication anyway. Next time I saw the doctor I told him that I think the medication was too much as I felt I had overdosed, and asked to have reduced dose. However he just gave me same dose so he hasn’t listened to me at all. Recently I was moved to supported housing and I had issue with my medication as the doctor had only given me 1 weeks supply and taken me off their patient list without consulting me. I hadn’t slept for 120 hours and had to call the paramedics for help to get my medication. They sorted it out with my GP so I could get my medication. They were clear it was unacceptable to leave me without medication. I still didn’t get my medicine and had to call 111 again. They called GP and stayed with me for an hour to calm me down. GP promised that medication would be ready by 11 am however when I went to collect the medication it wasn’t ready. The GP told me they had faxed the prescription to pharmacy. When I went to pharmacy they said that prescription can’t be faxed. So I had to go back to GP to beg them to sort this out. It took them so long to sort it. Even the paramedics said that how can something so simple take so long. These issues with my medication have made me highly depressed. I feel I am going to do something terrible. This should never have happened.
Anonymous

Reply from Tudor Practice Stockland Green Limited

Dear Anonymous
I am very sorry that you feel we haven't met your needs, but I am unable to comment in detail as you haven't left a name for us to check your recollection of the actions that we have or haven't made.
If you would like to contact the surgery and come in to see me so we can discuss or put it in writing, or let me have your details so that I can investigate and correspond with you directly.

Practice Manager


Provider responded

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Tudor Practice Stockland Green Limited

Contact

0121 465 2900

Stockland Green Primary Care Centre
192 Reservoir Road
Erdington
Birmingham
West Midlands
B23 6DJ

Location

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