Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

* Required fields

Original feedback for

Umbrella Sexual Health Clinic Birmingham LGBT Centre

Disorganised chaos

The Prep clinic at the Birmingham LGBT Centre run by Umbrella is nothing short of disorganised chaos. Appointments never run on time, staff don't seem to know what they're meant to be doing, and it usually takes the receptionist to organise them. One senior male nurse who is usually there does his best to keep it running smoothly, but if he's not there it all goes downhill.