Reviews (13)

Umbrella services are excellent.

February 13, 2024
Excellent Umbrella sexual health service at Boots. I went there for blood screening and was seen on time and received my results within 10 days.
Anonymous

Excellent service

November 24, 2023
As the wife was very nervous she was put at ease but the staff.
The doctor was so understanding and took time to calm and reassure the wife. I would like to thank her for her patience and professionalism.
Lee Thompson

It was busy

May 12, 2023
It was busy, had to wait for 20 minutes. Staff very good and gave good advice.
Anonymous

They provided interpreter

March 31, 2023
I went there for STD & HIV screening and they were good. They provided interpreter. Than they send me letter saying all is negative , I got worried and went back and they explained all is ok.
Anonymous

Great experience, lovely staff

December 23, 2022
You do have to go early to get an walk in appointment, and wait a little while, but it’s the same at any clinic. The staff were all lovely and caring and went beyond what they needed to do, had a lovely conversation. I’m a woman and my appointment was with a man, but it was never awkward or invasive, it was a relaxed environment
Anonymous

Staff Lied

June 2, 2022
Was told by staff (in person) that the clinic would be open 02/06/2022.

Clinic was closed, 10-12 people were left waiting for services with no indication of closure (no signs or notices, boots staff were unaware). Others had been told over the phone that the clinic would be open.

Awful practice
Anonymous

Speedy

September 30, 2021
Speedy but didn't get results quickly.
Anonymous

Bad treatment and no follow up

September 14, 2019
I keep being informed someone will call me back and two days later I’m still awaiting
Anonymous

Noone even answered the call!

April 23, 2019
Spent ages calling and phone wasn't answered!
Anmol Mustafa

Pure stressful

October 19, 2018
First off, the wait time is just ridiculous! The clinic waiting room was pretty much empty and yet I still had to wait half hour to be seen. Once called in, turned out it was with a male dr (I always request a female dr due to personal preference) and then i had to go back to waiting for another 20 minutes. Once i was called up again i was told that my partner was under any circumstances not allowed to come in. I was only there for the same pill i always take, at the same clinic, with the same partner. After telling the nurse, he does have my full consent and i wont be discussing anything he doesnt already know. Took another ten minutes of arguing. Finally got seen and all sorted. Just a long and stressful experience all in. Its like this with every visit. Poor experience.
Anonymous

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Umbrella Sexual Health Clinic - Boots Pharmacy City Centre

Contact

0121 212 1330

66 High Street
Birmingham
West Midlands
B4 7TA

Location

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