Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Umbrella Sexual Health Clinic - Boots Pharmacy City Centre

Pure stressful

First off, the wait time is just ridiculous! The clinic waiting room was pretty much empty and yet I still had to wait half hour to be seen. Once called in, turned out it was with a male dr (I always request a female dr due to personal preference) and then i had to go back to waiting for another 20 minutes. Once i was called up again i was told that my partner was under any circumstances not allowed to come in. I was only there for the same pill i always take, at the same clinic, with the same partner. After telling the nurse, he does have my full consent and i wont be discussing anything he doesnt already know. Took another ten minutes of arguing. Finally got seen and all sorted. Just a long and stressful experience all in. Its like this with every visit. Poor experience.