Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

* Required fields

Original feedback for

Virdi & Pepall Ltd

Wonderful Opticians

Virdi & Pepall are by some stretch the kindest and most professional opticians I have had the pleasure of coming across. My mother, who is 77, chose Virdi & Pepall from a list provided by the NHS of opticians who were able to check her eyes as she suffers from diabetes. Having never used them before, we had no idea what to expect, however, from booking the initial appointment right through to collecting new glasses Virdi & Pepall could not have been any more of a pleasure to deal with. The young ladies on reception are very professional and went above as well as beyond when it came to looking after my Mum. The optical staff were equally excellent as they discovered an inherent mistake made on Mum's previous prescription and glasses. The opticians also offered us exceptional value for money as they advised us that new frames were not an absolute necessity, as Mum's new lenses could be put into her existing frames. Virdi & Pepall have offered and delivered an excellent customer experience. We will definitely be using them again and strongly recommend them to others in need of an outstanding optician.