Vitality Medical Spa Limited

With regards transport I had to book transport as cataract treatment, but I had to cancel it when I realised that I would be away from home all day. As the only carer for my husband I can not leave him alone for that amount of time.

Doctor and the Nurse had been very unprofessional. The Nurse although she told me that she had been qualified for 50 years, she could not do a Cervical Smear Test and she told me not to tell anyone that she could not do it, then she sent me to the Family Planning Clinic although it had been closed at the surgery and I had booked my Cervical Smear Test 2 weeks previously.

After I had mentioned this to the Practice Manager she made an excuse on the Nurse's behalf and said sometimes it may be difficult for the Nurse to do Cervical Smear Test on women especially big women and I said it should not matter what size the women is she should be able to do a Cervical Smear Test if she is a qualified Nurse and if she cannot then a Doctor or another Nurse should have been on standby to do this for the patient.

I had been told that I had a bad attitude from the Doctor who has never seen me only spoken to me over the telephone and then they removed me from the surgery although I had left before then. Really appalling treatment and I would advise this surgery to close down and let the staff be fully trained again and the receptionist need to learn respect and how to communicate much better with the patients especially patients of other nationalities and cultures which is different from theirs.

Dr is very unprofessional. Treatment isn't good at all.

I had laser appointment with them. I have a course of 5 treatment they done one and I always call them to book 2nd one but they always say doctor is not in this is his own clinic how can he do this to his customer. At last they book me in and few days before treatment they called and canceled my appointment even I took day off from work as I work in school
I will never recommend this.