Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

Very difficult to get a hospital transport

It’s very difficult to get a hospital transportation and they keep on changing the appointment date and time. To get hospital transportation you have to give them 2 week notice otherwise you have to arrange your own transportation, which at times is very difficult and I have to go on taxi by spending £40.

Anonymous