Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review.

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

Hospital transport doesn’t come before 9 am

Hospital transport doesn’t come before 9 am and if your appointment is before 8 am you have to arrange your own transportation which costs £40. Few weeks back I went to hospital for my appointment at 8am by paying £40 and was told that appointment has been cancelled without any explanation given. I think it’s not fair.