Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)

Hospital transport refused carer to travel

Hospital transport dept. refused my carer to travel with me. They asked if I was mentally ill. Repeatedly put me on hold four times. Put some else on the phone without telling me I was been transferred or whom I was speaking to. Despite been on the call for 10 minutes. I was declined carer support whilst travelling to my appointment. Unless I got someone from my GP's surgery to confirm I'm mentally ill. My GP's surgery rang to confirm as requested and the carer was still declined! Saying I don't fit the criteria! I the had to contact My CPN and Psychiatrist to speak to hospital transport. It was not until after this, seven hours later, I was informed I was now allowed to travel with my carer. I was subjected to unnecessary stress and anxiety. I was not treated with dignity or respect and felt degraded and experienced mental health discrimination. This is totally unacceptable.