Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Williams Optometrist - Selly Oak

without doubt just horrible

During a normal visit to upgrade my prescription I was advised my prescription could not be upgraded that I had cataracts and given a leaflet for emergency services at the Eye Hospital stating I may experience the sudden onset of loss of sight, then I was referred to then QE. It took one year for an appointment where the surgeon told me I had no need to worry, and that I had 20/20 vision and that I should change my opticians. The optician who refused to upgrade my prescription and frightened me for one year with the expectation that my retina would detach. I have been a customer for almost 20 years. Can you imagine being given this information to find out it was groundless.