Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Woodbourne Priory Hospital

Horrendous. Given 1 star as 0 not an option

Dreadful communication by nurses and doctors. Poor phone access to switchboard out of hours and dreadful phone access to some of wards at any time. Obsessive, inflexible rules for parents as well as patients. Poor weekend service for when problems arise. No attention to detail in order to give optimal care or even accurate diagnosis. Very little addressing of concerns raised as they happen and sluggish initial response even after complaint submitted.