Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Woodbourne Priory Hospital


It has been dealt in appropriate

My son was sectioned under section 3. He was transferred to home treatment by FTB under a 117. When the hospital discharged him, they did not add on the discharge paperwork that he needs (depakote) mood stabiliser medication. This left him without essential medication for one week and the FTB needed to be chasing the hospital for authorising of his medication. He was in a highly vulnerable stage at this stage and the lack of essential medication left him even more vulnerable. He actually rang the hospital asked to be able to go back to priory and they just told him go to A&E. His discharge should have been dealt with in a more sensible way. His support and care in the community was not fully in place at the time of his discharge and this should not be happening!