Yardley Medical Centre

Dear Patient
Thank you for your review. Due to high demand, the Practice has commenced a triage system where you can telephone anytime between 0800-1830 and your clinical query will be dealt with and a face to face appointment appointment will be booked if required.
Kind Regards
Yardley Medical Centre

Dear Patient
Thank you for your review. However it is not accurate to state that there are no appointments available. Patients requiring appointments are booked for the same day, if not the next. To allow flexibility in the system and due to high demand Patients can now telephone anytime between 0800-1830 and your clinical query will be dealt with straight away and a face to face appointment will also be booked straight away if required. I hope this helps
Kind Regards
Yardley Medical Centre

Dear Patient
Thank you for your review. We are not sure what you mean by misdiagnosed and mismanaged Practice. These kind of serious allegations must be investigated if brought to our attention. Had you contacted the Practice about any concerns, this is certainly what would have happened. The Practice wishes you a good relationship with your new Practice.
Kind Regards
Yardley Medical Centre

Dear Patient
Thank you for your review. The Practice frequently tests the telephone lines and have not found any evidence of telephone calls not being answered. Please contact the Practice and leave details of your concern and you will receive a timely response to any issues you may have encountered.
Kind Regards
Yardley Medical Centre