Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
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  • Make it relevant to the review.

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Yewcroft CMHT

Patronising & seemingly inexperienced staff

Awful experiences of care here. All of the members of staff I have dealt with have hugely downplayed the issues I have explained and made me feel patronised. It seems that the majority of them don’t even have a basic understanding of how to build rapport with a patient or talk to them on a human level, let alone have a good understanding of how to deal with someone in crisis. After telling them I felt suicidal with intent and plans I was sent home with a number to ring if ‘anything changes’. I can now understand why people feel that they have to make an attempt on their life to get the help they need, so very sad but true! This team seriously needs assessing as from my experiences I have walked out of there feeling genuinely worse in my mental health that when I walked in. Terrible. I appreciate the NHS and mental health services are stretched beyond capacity but that doesn’t excuse staff members nonchalant attitude and lack of basic people skills. It’s inexcusable.