Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Yewcroft CMHT

Appalling Receptionists

The receptionists here do not know how to speak to people or how to handle people with mental health issues. They are more concerned about themselves rather than the needs of the patient. They give false information that exacerbates a patients stress levels and intimately make the patients worse by their lack of understanding and empathy! 5 years my daughter was under this team and they are still yet to help her properly, trying to get my daughter moved to a different team that will hopefully help her on her road to recovery.