Iridium Medical Practice

Generally not too bad. Can get phone calls or face to face appointments and have sometimes got me in the same day.

I sprained my ankle a year ago and still they have not done anything - no X-rays or any referral. I am still in pain but its useless to go there.

They have provided good support for my son who has special needs.

My surgery is Iridium practice and each of the 3 times I went for vaccination, there were no queues. Literally in and out within 5 mins. (Aside from the 15 min waiting time after the jabs). All in all, a good experience and for me personally, no issues with either the jabs or the surgery and it’s staff.

Very easy. Had my first 2 jabs (Pfizer) at my surgery with an appointment. Then received txt from surgery to say come along to walk-in to get the booster jab. All 3 were pain free and luckily enough, suffered no side effects. (Apart from a sore arm for a couple of days).

I attended a walk-in session for Covid-19 booster vaccines this week. People were called into three consulting rooms, meaning the queue was dealt with extremely quickly. The staff were also attentive and friendly.

Booked appointments cancelled without any communication. Assurance that you are on the list to be called but phonecall never takes place. Incorrect information provided regarding blood results. Able to book appointments online with an allocated time slot, time changed based on interpretation by surgery without discussing with patient. Limited support from surgery to obtain an appointment for working patients.

Since the pandemic the services have reduced and it appears not been reduced. Service is discriminatory- if u are without a smart phone ( often elderly, poor), without knowledge of tech (older, disabled)want a confidential service ( in a domestic violent situation) or work (not available all the time) then this surgery is not suitable for u and sadly that fits most of us. No 1-1 appointments , yet they will ask u to go in to take things in if they want them. Call back system has no times so expectation is u are available all day, they don’t do video so u have to send photos which for many is difficult. Online system if u can use it is not effective it’s complicated and only for far in advance. They need to review their whole system and think about the patients experience.

Since Covid, absolutely horrendous. No appointments what so ever. Online service does not work. Staff are rude ignorant and unhelpful. I had the unfortunate challenge of getting a blood test for my 10 year old child which took 4 days. The receptionist actually sent us to heartlands hospital without a blood test form. This has never been the procedure. Turned up at hospital only to be turned away without the form. This is forcing patients to resort to levels of behaviour which they would never dream of reaching. On that particular day other patients were physically coming into the surgery as a last resort and we’re aggressive.

Incorrect information provided No follow up appointments Very late appointments Untrained staff that become rude as they are unable to provide requested information