The Manor Practice Ashfurlong Medical Centre

I recently moved to this surgery. The management of appointments is much better and faster. I can see my GP when I want.

I give them 5 stars. Excellent service, GPs and reception staff. They are all caring and helpful.

Just like any other surgery, getting an appointment is an uphill task. Staff are generally good.

Appointment availability is good. Repeat prescription service is very quick in responding all of the time.

The GP is always very good and helpful. The reception staff are a bit rude.

Diagnosed at the surgery in Oct 22 but couldn’t get an appointment, took me further 3 weeks to see a consultant. Should not have had to go private. It’s frustrating I am using mixed Private and NHS services. Services are good but getting the appointment is difficult.

It's poor. It's so hard to get an appointment. Was waiting for results which had been filed. I only found that out because I had been chasing. I saw the results on my NHS app. I was promised a call back and it didn't happen. GP was off sick. 3 weeks later I had to get an appointment with another doctor to get a review to test the results. There is a problem and I have now been referred to Good Hope but it's taken since January to May 2023. I'm really unhappy as they've said it may be serious.

You can’t see anyone face to face. Receptionist will sort out if I need certain things they are very good. Just rarely see a GP face to face.

Hard to get appointments at the surgery

Got the doctor to ring me back on the phone. But it’s not the same as seeing someone face to face. Have told them I want to see a doctor face to face. Went into the side room to see a doctor you’ve never met. Which is embarrassing. I am on a selection of medication and ideally I should be seeing a doctor regularly face to face.