The Manor Practice Ashfurlong Medical Centre

GP good but problem in getting though, I can get appointments when I can get through, its only a phone call.

Full support provided all the time.

Its easy to get an appointment and see a GP.

Extremely poor, nightmare to get through on phone, very reluctant to see anyone face to face even children- told to ring 111 or go to A&E when normally a GP appt would resolve issue. No duty of care at all

No face to face contact. A 5 month old baby finally seen by doctor to check for chest infection in the car park, quote to protect vulnerable people.

Poor. They are shifting patients to 111, Badger and the hospital. Telephone service is inadequate.

We moved to Manor Practice in September 2020. Their service has been excellent. We haven't been able to see doctors face to face as with other surgeries, but have seen the nurse on several occasions (smear test, tetanus injection). Reception staff are polite and caring and all nurses and doctors have been excellent on telephone consultations. It was the best thing we have done changing to Manor Practice.

Awful

It is fairly impossible to get a face to face appt. receptionists are nothing more than guards! The practice doesn't care about me - or indeed any patient as far as I can make out. I have never felt so uncared for by the NHS as I do now - very vulnerable!

Very good service but they need to start seeing not just telephone consultation.